The success of your business is directly associated with the success of your customer. To succeed in today’s digital world, businesses need to transform the customer experience as the top priority, they must enhance and create channels that support one-to-one, relevant, and proactive communications, giving customers the personalized experience they demand.
GOOMKA Customer Success Platform is uniquely positioned to help businesses create world-class experiences across their operations. At its core, ensuring your customers achieve their desired outcome while using your product or service is GOOMKA Customer Success Platform.
GOOMKA Customer Success Platform helps companies better understand the customer experience, which is the way customers use your product and/or services from their perspective.
Software robots that replicate rules-based human interactions
Complex workflows dynamically decide the sequence of processes
REST API to connect with enterprise data from source systems e.g., SalesForce CRM
Leverage technology to connect people, processes, technology, and data
Harnessing the power of the human and machine to establish resilient operations
The GOOMKA Customer Success Platform connects with your business’s customer relationship management (CRM) software and from there, it monitors product or service through intelligent algorithms, the platform maps trends, reports stats, and makes predictions. Additionally, it allows Customer Success teams to add context from the phone, email, chat, and in-person interactions.
'I am really impressed by the quality of services we received. We were right on schedule, charged reasonable prices, and were professional.'
GOOMKA is a business technology professional services and platform firm with over 350 technology and business consultants that makes business transformation real.
